Complaints Policy

Complaints about this website or our service. Email info@loftconversionsealing.com with what happened and when. We will acknowledge within three working days and give a full response within fifteen working days. If we need longer, we will tell you why and when to expect an answer.

Complaints about building work. This is the important distinction. If your complaint concerns a quotation, a contract, workmanship, delays, damage or money, it lies with the company you engaged, not with us. Your contract is with them, and they are the only party who can resolve it.

We will still help where we can. Tell us and we will pass the complaint on and record it, which informs whether we continue passing enquiries to that company.

If you cannot resolve it with the company. Depending on the circumstances, options include the company's own trade body or guarantee scheme if it belongs to one, Citizens Advice, your local Trading Standards service, or the courts. For work that has failed building control, your local authority's building control team is the right first call.

Data complaints. If your complaint concerns how we have handled your personal information and you are not satisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk.